Refund Policy

At MRT GREEN, our mission is rooted in environmental conservation and sustainable community development. Since our platform is built around donations and voluntary contributions toward tree planting and reforestation campaigns, all contributions are treated as final and non-refundable.

1. Donations and Endowments

All amounts paid to MRT GREEN, whether through registration, voluntary contributions, or endowments, are considered donations made toward a social cause. These funds are directly utilized for sapling purchases, plantation drives, digital tracking systems, awareness campaigns, and environmental education.

2. No Refund Policy

Once a donation or payment is made, it is **non-refundable and non-transferable**, under any circumstance. This includes, but is not limited to:

  • Registration fees
  • Bonus contributions for team-based levels
  • Optional donations for tree planting on behalf of others
  • Any amount contributed toward mission bonuses or campaigns

3. Exceptions

As a general policy, we do not offer refunds. However, if you believe a payment was made in error (e.g., duplicate transactions or unauthorized charges), you may contact our support team within 7 days of the transaction date.

In such cases, we may review and decide at our sole discretion whether a refund is warranted. You must provide a valid proof of transaction and reason for dispute.

4. Cancellation Policy

Once you register or contribute to a campaign, cancellations are not allowed. We encourage all participants and donors to read our terms and mission objectives carefully before initiating a payment.

5. Contact for Refund Queries

If you have questions regarding a payment or potential refund exception, please contact our finance and compliance team:

Email: mrt@mrtt.org.in
Phone: +918887888878
Address: Goregao East Mumbai, 4000060, India

Note: MRT GREEN reserves the right to amend this Refund Policy at any time without prior notice. All changes will be updated on this page and will be effective immediately upon posting.
MRT Green
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